DIRECT SALE Directly purchasing the product from us. REPAIR SERVICE Please be aware that we will repair your part, no part will be sent to you from us. When purchasing this service, the customer is required to send the faulty part to us. Once we have received the part, it will be inspected and tested by our engineers to assess any faults.
If your part is in repairable condition, then we will repair this for you. If there are any issues, you will be contacted by our Customer Service Team. Once repaired, we will send your part back to you. Your old part is in a repairable condition.
Your part is not burned, or water damaged beyond repair. Heating Trade Supplies, Tyne View Terrace, Wallsend, Tyne And Wear, NE28 6SG. Note to customer Not all of our products are applicable for each service. Once you have selected the part you need, the drop-down options will show you what is available for that part.
Please contact our Customer Service Team for support or information if required. Heating Trade Supplies, Tyne View Terrace Wallsend, Tyne and Wear, NE28 6SG. Once received our engineers will test the part and if required one of our Customer Services specialists will contact you with an update. Failures or defects caused by misuse.Complete the return form and provide return reasons. If your part is lost or the incorrect item has been sent out, we will arrange a collection and issue the appropriate replacement.